Locastra | Terms of Service

1. Overview of Service

Locastra™ provides end-to-end direct mail marketing services, including:
Targeted household selection
Campaign strategy & creative design
Printing, postage & delivery
ROI reporting and analytics (when applicable)

All services are delivered subject to these terms.

2. Refund & Cancellation Policy

Due to the custom nature of every campaign — including strategy, creative work, and physical print/post — we do not offer refunds once a campaign has entered production.

If you wish to cancel a campaign before design work has begun, we may offer a partial refund at our discretion.

Monthly retainers can be cancelled with 14 days’ notice before the next billing cycle.

3. Pricing & Payment

Minimum Campaign Investment

All campaigns start at a minimum of £250, which includes custom strategic targeting.

This initial fee is not refundable but deductible.

Retainer Option

Clients who see value and wish to continue with ongoing campaigns may join our £500/month retainer, which includes priority creative services, recurring campaign management, and discounted postcard rates.

Postcard Pricing

Each printed & posted card is charged at £3.00, which covers design, printing, postage, campaign management, and fulfilment. Volume discounts may apply to retainers.

All prices are exclusive of VAT unless otherwise stated.

Payment Terms

All invoices must be paid in full before campaign production begins. Payment confirms approval of targeting, copy, and design.

Late payments may delay delivery or result in cancellation.

4. Campaign Results Disclaimer

While we use tested strategies, premium data, and creative that converts — no marketing campaign can guarantee specific results.

Campaign outcomes may vary based on market conditions, client offer quality, landing page performance, or seasonality.

However, Locastra™ does commit to full transparency, tracking, and support in optimising each campaign for the best possible results.

5. Client Responsibilities

To deliver the highest-performing campaign, we require:

Clear and timely communication
Approval of designs, copy, and targeting lists
Full payment before production
Notification of any regulatory requirements or industry-specific limitations

Clients are also responsible for the accuracy and legality of any offer promoted in the campaign (e.g., discounts, limited-time promotions, regulated services).

6. Data Use & GDPR Compliance

Locastra™ only uses GDPR-compliant data from verified providers under the "legitimate interest" basis. All postal campaigns are compliant with UK data protection laws.

We do not store the recipient's personal data after campaign execution.

Client data (e.g., name, email, business info) is only used for service fulfilment, communication, and analytics.

See our Privacy Policy for more details.

7. Intellectual Property

ALL campaign assets (copy, design, targeting strategy) created by Locastra™ remain our intellectual property until full payment is received.

Final campaign materials may be used in our portfolio unless you request otherwise in writing.

8. Limitation of Liability

Locastra™ shall not be liable for:

Any indirect, incidental, or consequential losses
Loss of business or revenue due to campaign performance
Delays caused by third-party print or postal services
Any client offer or promotion that results in legal or reputational risk

Our liability for direct losses is limited to the value of the campaign invoice in question.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction.

10. Changes to These Terms

Locastra™ reserves the right to amend these Terms at any time. The most recent version will always be available on our website. Continued use of our services after changes constitutes acceptance of the new terms.

11. Questions?

We’re always happy to clarify or walk through any part of this. Email us at:

📧 Hello@Locastra.co.uk